App Exclusive
Overview
BobrCraft allows returns within 30 days for most products and up to 90 days for selected brand items purchased directly through our website. Purchases made through third-party platforms follow a 30-day return window.
Please note that submitting a refund request does not guarantee approval. All requests are reviewed individually to ensure compliance with our policy. We reserve the right to decline requests in cases of misuse, abuse, or suspected fraud.
Requests for high-value orders may require additional review time.
Refunds
The refund period begins on the day you receive your order.
- Most products: 30 days from delivery
- Brand products: up to 90 days
- Purchased on other platforms: 30 days
To request a refund, submit a request through your order details.
If your request is approved, you will receive instructions via email. In some cases, additional information (such as photos) may be required before approval.
Please note:
- Do not discard items until your request is approved
- Some items may not need to be returned after approval
- Refunds are issued to the original payment method or as store credit, depending on the case
- Approved returns must be sent within 14 days
- Items must be returned in original condition and packaging
Used, damaged, or incomplete items may result in partial refunds.
International Refunds
For international orders:
- Return shipping labels are not provided
- Refund amounts may vary due to shipping costs, currency exchange, or additional fees
- Some unclaimed or refused shipments may be destroyed by carriers and are not eligible for refunds
Refund Policy Exclusions
Unapproved returns
Items sent without an approved return request may be rejected and returned to sender.
Incorrect returns
Please ensure correct items are returned. We cannot store or refund items sent by mistake.
Policy violations
Misuse of the return process may result in account restrictions or suspension. Examples include:
- False claims about non-delivery or product defects
- Excessive or repeated refund requests
- Returning used or damaged items
- Fraudulent chargebacks
- Frequent refusal or failure to accept deliveries
We may issue warnings, limit account benefits, or close accounts in case of violations.
Additional Information
To ensure a smooth experience:
- Keep your account information accurate and up to date
- Do not create multiple accounts to exploit promotions or rewards
We aim to provide a safe and fair shopping experience for all customers.
Right to Modify Policy
Submitting a request does not guarantee approval.
BobrCraft reserves the right to limit or refuse refunds, suspend accounts, and modify this policy at any time in cases of misuse or fraud.
