App Exclusive
Return process in 3 simple steps
Submit a request
1. Log in to your account and go to your Orders page.
2. Select the order and choose the items you want to return or refund.
3. Follow the on-screen instructions to submit your request.
After submitting your request
We'll review your request and respond within 48 hours. Most requests are approved quickly, but some may take longer if manual verification is needed. You will receive an email once a decision has been made.
If approved, you will receive return instructions. In most cases, items must be returned within 14 days of approval.
Domestic returns are usually free. International return costs may vary depending on the carrier and destination.
Send your item & receive your refund
Once your return request is reviewed and approved, you will receive an email with instructions on how to send your item back.
After we receive the returned items in their original condition, your refund will be processed.
Refunds to the original payment method may take 7–10 business days to process. International refunds may take up to 35 days depending on banks and payment providers.
Return policy overview
We want you to shop with confidence. If you are not satisfied with your purchase, you may request a return or replacement within the eligible return period.
| Product type | Purchased on Bobercraft or in the app |
|---|---|
| Most of the products | 30 days from delivery |
| Bobrcraft brand products | up to 90 days |
Submitting a return request does not guarantee approval. Each request is reviewed individually, and we reserve the right to decline requests in case of misuse or policy violations.
For full details, please refer to our Return Policy page.
Exceptions
Unapproved returns
Items sent without an approved return request may be rejected and returned to sender.
Incorrect returns
Please ensure correct items are returned. We cannot store or refund items sent by mistake.
Policy violations
Misuse of the return process may result in account restrictions or suspension. Examples include:
- False claims about non-delivery or product defects
- Excessive or repeated refund requests
- Returning used or damaged items
- Fraudulent chargebacks
- Frequent refusal or failure to accept deliveries
We may issue warnings, limit account benefits, or close accounts in case of violations.
Right to modify policy
Submitting a return request does not guarantee approval. We reserve the right to limit, refuse, or modify returns and to take action against accounts involved in misuse or fraud.
View full Return Policy
