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Delivery & Payment

Shipping methods

We ship from Belgium with bpost, DPD and Mondial Relay — to your door or to a pickup point or parcel locker near you.

Payment methods

Pay securely at checkout:

The delivery options, cost and estimated time for your address are shown at checkout before you pay.

Delivery cost

The delivery cost depends on the country, the carrier and the weight of the parcel. Free delivery may apply depending on your country and order total. The exact cost — or free delivery — is shown at checkout before you pay.

Delivery time

Delivery time depends on your country and the chosen carrier. Times are counted from dispatch and are estimates of the carrier. The estimate for your address is shown at checkout.

Delivery options

  • Home delivery — the courier brings the parcel to your address
  • Pickup point or parcel locker — collect the parcel when it suits you (available for most countries)
  • You choose the option and the carrier at checkout

Prices, VAT and customs

Prices include the VAT of the country you order to. Companies in the EU with a valid VAT number can enter it at checkout and are not charged VAT.

For deliveries outside the EU local import VAT or customs duties may apply. They are not part of the order total and are paid by the recipient.

Secure payment

  • Card payments are processed by Stripe. We never see or store your card details.
  • Your order is confirmed as soon as the payment is successful.
  • All prices are in euro (€).

Frequently asked questions

How can I track my order?
As soon as your parcel is dispatched you receive a tracking link by email. You can also follow it in your account under «Orders».
Can I have my parcel delivered to a pickup point?
Yes. Choose a pickup point or parcel locker at checkout — the nearest points are shown on the map for your address.
What if I am not at home?
The carrier usually tries again or leaves the parcel at a nearby pickup point. You receive a notice with instructions from the carrier.
Can I pay by bank transfer?
No. We accept card payments via Stripe, Apple Pay and Google Pay.
How do returns work?
You can request a return in your account. All conditions are described on the «Returns & Refunds» page.