Terms of Agreement

Seller

This online store is operated by Maksym Kondaurov, a sole trader registered in Belgium, trading as BobrCraft.

• Trade name: BobrCraft
• Registered address: Armand Steurssquare 29/1ét, 1210 Sint-Joost-ten-Node, Belgium
• Enterprise number (KBO/BCE): 1040.541.368
• VAT number: BE 1040.541.368
• Email: hello@bobrcraft.com
• Phone: +32 466 09 47 28

By submitting an order you confirm that you have read and accept these terms and conditions.

1. Introduction

Welcome to our online store. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases.

2. Account Registration

To place orders, you may need to create an account. You agree to provide accurate and complete information and to keep your account credentials confidential.

3. Orders and Payment

All orders are subject to acceptance and availability. Payments must be made through our secure payment methods. Prices and availability are subject to change without notice.

4. Shipping and Delivery

We strive to deliver your orders promptly. Shipping times may vary based on location and product availability. Delivery dates are estimates and not guaranteed.

5. Returns and Refunds

If you are not satisfied with your purchase, please contact us within 14 days of receipt to arrange a return or exchange, subject to our return policy.

6. Intellectual Property

All content on this website, including text, images, and logos, is owned by us or our licensors and is protected by copyright laws.

7. Limitation of Liability

We are not liable for any damages arising from the use or inability to use our products or services, except where required by law.

8. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your personal information.

9. Changes to Terms

We reserve the right to update these terms at any time. Changes will be posted on this page and take effect immediately.

10. Governing Law

These terms are governed by the laws of the jurisdiction in which our company is registered.

11. Contact Information

For any questions or concerns regarding these terms, please contact our customer support team.

12. Right of withdrawal (14 days)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party indicated by you, takes physical possession of the goods. Where several goods ordered together are delivered separately, the period runs from the day the last item is received.

To exercise this right, inform us of your decision by an unequivocal statement sent to hello@bobrcraft.com, or by post to Armand Steurssquare 29/1ét, 1210 Sint-Joost-ten-Node, Belgium. You may use the model withdrawal form, but this is not obligatory.

You must send the goods back without undue delay and no later than 14 days after notifying us. You bear the direct cost of returning the goods.

We will reimburse all payments received from you, including the standard delivery costs, without undue delay and no later than 14 days after we are informed of your decision. We may withhold the reimbursement until we have received the goods back or you have supplied proof of having sent them. Reimbursement is made using the same means of payment you used for the initial transaction, at no cost to you.

The right of withdrawal does not apply to goods made to your specifications or clearly personalised, in accordance with Article VI.53 of the Belgian Code of Economic Law.

13. Governing law and disputes

These terms are governed by Belgian law. This does not deprive you of the protection of the mandatory consumer rules of your country of residence.

If a complaint cannot be settled with us directly, you may submit it to the European Commission Online Dispute Resolution platform at ec.europa.eu/consumers/odr, or to the Belgian Consumer Mediation Service, Boulevard du Roi Albert II 8 box 1, 1000 Brussels.